How long does it take for my order to be processed and delivered to my doorstep?
Our team strives to provide our customers with high-quality products in the shortest possible time. Typically, the lead time for an order is between 4-8 weeks from the date of purchase. However, the exact delivery time depends on several factors, such as the type of product ordered, the method of purchase, and the shipping method selected.
Can I have my product shipped to a different address than my billing address?
Absolutely! We understand that you may want to have your order shipped to a different address than your billing address. However, for security reasons, we may request additional information before processing your order.
How can I be sure that the watch I'm buying is genuine?
All of our watches are carefully crafted and thoroughly inspected by our experienced watchmakers, who are accredited by the manufacturer. Our experts use high-magnification tools to meticulously examine each watch, and are trained to detect any signs of counterfeit products. Additionally, we also cross-check our watches with the official brand records to ensure their authenticity.
Will the products come with a box?
All orders are shipped in our elegant black and gold display boxes, which include a soft suede pouch for storing jewelry. For added protection during transportation, the display box is also packed inside an external shipping box. Our packaging design is carefully thought out to provide a convenient storage solution for your jewelry or to make it the perfect gift for someone special.
Can I select multiple jewelry models and choose which one to buy?
Certainly! You may order as many items as you wish, but please note that any unused items must be returned to us within 30 days of receiving your order, and they must be in their original and unworn condition. This policy ensures that we can continue to provide high-quality products to all of our customers.
What should I do if my watch malfunctions?
We offer a 24-month warranty on all watches we sell, in addition to any remaining manufacturer's warranty. If your watch malfunctions and is covered by the warranty, you can initiate a warranty request and send the watch back to us for diagnosis. If the issue is covered by the warranty, we will fix it free of charge. The warranty diagnosis process takes approximately 5 working days, and the repair time will be determined after the diagnosis. If your watch is only covered by the manufacturer's warranty, we will send it to the manufacturer and provide you with their report within 14 working days.
Can I change the delivery address after placing an order?
If you need to change your delivery address after placing an order, please contact us as soon as possible by emailing us at email@example.com . We will do our best to accommodate your request, but please note that we can only change the delivery address if the order has not yet been shipped. Once the order is in transit with our carriers, we cannot change the delivery address.
SHIPPING INSIDE/OUTSIDE THE EUROPEAN UNION (EU)?
Liverpoolwatches provides insurance for its products when shipped within Germany and the European Union (EU) using trusted delivery partners such as Royal Mail, DPD, DHL, and Yodel. As a customer, you will not be charged for shipping services within Germany. However, for shipments to other EU countries, a delivery fee of €49.90 will apply.
Is it possible to get a refund, and if so, how long does it take?
You can request a refund or exchange within 30 days of the purchase date, as long as the items are in perfect condition.
Do I need to provide a signature for my shipment?
Yes, all products require an adult (21+) signature at the receiving address. We do not deliver to P.O. boxes, and parcels cannot be redirected to a different address after your order has been shipped.
Are your shipments insured?
Yes, all shipments from Diamonds Direct are fully insured during transportation. An adult (21+) signature is also required upon delivery.
Is the product insured during return shipment?
If you have received a return label from us, all products are automatically insured for the cost of the goods.
What happens in the event of a delivery delay or difficulty?
In rare cases, delivery times may be delayed. We will notify you immediately in the event of any delays, and your legal claims will remain valid.
How can I check the status of my order?
To check the status of an order made in-store, please contact the store where the purchase was made via phone or email.
I found something I like in-store, but it's not on the website. What should I do?
The assortment on our website is only a selection of the extensive variety we offer at each of our stores. If you can't find an item you saw in-store on the website, our diamond experts will be happy to send you prices, additional information, and even photos for your reference and review.
Can I trust Liverpoolwatches for online purchases?
Liverpoolwatches ensures the safety of all credit card transactions by using strong encryption and fraud protection. All confidential information is encrypted with 256-bit SSL (Secure Socket Layer) encryption, and you can check the encryption status by viewing our security certificate.
Will my personal information be shared with third parties?
Liverpoolwatches guarantees 100% confidentiality and privacy of all your personal information.
What comes with the delivery package?
Every product offered by Horando comes with its original box/case, all accompanying papers/certificates, and any necessary accessories. In the case of used watches, the delivery package contents are described in detail in the product description.
Why are Liverpoolwatches's prices sometimes significantly lower than those of specialty stores?
Horando's extensive network includes numerous wholesalers at home and abroad, allowing us to offer almost any watch model on favorable terms in a short time. Because we are not limited by manufacturer specifications for retail store, equipment, and marketing, and due to the quick turnover of our inventory, we have a significant pricing advantage, which we are happy to pass on to our customers.
What are the shipping options within and outside the European Union (EU)?
Horando ships its products within Germany and the European Union (EU) via our delivery partners UPS, FedEx, and Prosegur, and all products are insured during transit. Shipping within Germany is free, and a delivery fee of €49.90 is charged for shipping to other EU countries. For deliveries to non-EU countries, please contact us directly at liverpoolwatches. Please note that additional customs duties, taxes, and fees apply for non-EU deliveries, and shipping is insured with our UPS/FedEx/Prosegur delivery partners for a fixed cost of €89.90.